Terms of Service

1. Acceptance of Terms

By accessing the XELVANT website, purchasing, configuring, or deploying any of our AI agents, or entering into an enterprise service agreement with XELVANT, you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a corporation or entity, you represent that you have legal authority to bind that entity.

2. License & IP Ownership

We believe businesses must own the systems that run their core operations:

• Custom Codebase Ownership: Upon completion of deployment and payment settlement, the tailored agent code, system prompt architectures, workflow logic, and vector knowledge configurations become the exclusive property of the client.
• XELVANT Core Frameworks: Pre-existing reusable utility scaffolds, underlying runtime frameworks, and baseline orchestrator libraries remain licensed on a royalty-free, perpetual, non-exclusive basis for your internal operational use.
• Client Data Sovereignty: You retain 100% of all intellectual property, data rights, and proprietary ownership over your customer data, business documents, and CRM records processed by the agent.

3. AI Agent Operations & Autonomy

Autonomous AI agents interact with third-party APIs, database systems, and human users according to rules, deterministic constraints, and reasoning guidelines established during onboarding:

While XELVANT implements state-of-the-art guardrails, error handlers, and output schema validation, artificial intelligence models operate probabilistically. Clients are expected to maintain appropriate operational oversight, monitoring thresholds, and human-in-the-loop escalation paths for sensitive transactions or regulatory obligations.

4. Client Responsibilities & Acceptable Use

When utilizing XELVANT agents and runtime consoles, you agree not to use or configure our software to:

• Generate unsolicited spam, deceptive deceptive outbound robocalls, or violate CAN-SPAM or TCPA regulations.
• Harvest or scrape personal contact information without lawful authority or legitimate business necessity.
• Execute malicious cyber actions, penetration attacks, or automated denial-of-service attempts.
• Transmit, store, or process content that is unlawful, harmful, defamatory, or infringes on third-party intellectual property rights.
• Bypass safety filters, moderation boundaries, or model terms imposed by certified underlying LLM providers.

5. Limitation of Liability

To the maximum extent permitted by applicable law, XELVANT and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, business interruption, or operational downtime arising from third-party model provider outages or automated decision outputs.

In no event shall XELVANT's aggregate cumulative liability exceed the total fees paid by you to XELVANT during the twelve (12) month period immediately preceding the event giving rise to the claim.

6. Service Level & Maintenance

XELVANT provides comprehensive warranty and deployment support as specified in your statement of work. Continuous monitoring, model upgrades, and vector index retraining are provided under our enterprise maintenance tier or managed self-hosted documentation.

7. Termination & Amendments

We reserve the right to revise these Terms of Service periodically to reflect changes in regulatory standards or technological advancements. Material revisions will be posted with an updated “Last updated” timestamp. Continued utilization of our services following such revisions constitutes acceptance.